Call Center Agent
The Call Center Agent is responsible for handling inbound and/or outbound customer interactions in a professional, solution-focused, and empathetic manner. This role requires strong communication skills, adaptability, and a commitment to delivering excellent service while following structured call processes.
Key Responsibilities
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to navigate multiple systems
- Customer-focused mindset and problem-solving skills
- Ability to work independently
Required Qualifications
- Strong verbal communication and active listening skills
- Basic computer proficiency and ability to navigate multiple systems
- Professional demeanor and conflict-management skills
- Ability to work independently
Preferred Qualifications
- Previous call center or customer service experience
- Experience in retention or sales environments
- Bilingual (Spanish/English) a plus
What we offer
- Fully remote work environment
- Paid training
- Performance incentives
- Medical, dental, and vision insurance
- 401(k) with company match
- Employee Assistance Program (EAP)
- Leadership development and career advancement opportunities
- Supportive, people-first culture
Equal Opportunity Employer Statement
Virtuoso Sourcing Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
To apply for this position, please email your resume and any relevant supporting documents to careers@virtuososourcing.com. Be sure to include the job title in the subject line for proper routing.