We are a WBE certified and nationally licensed fully functional omnichannel contact center assisting clients with customer care, accounts receivable management, and contact center solutions. Our team designs custom solutions to keep consumers engaged, satisfied and current with payments. Our cloud hosted contact center solutions group assists clients with optimizing their internal contact center activities with both voice based strategies and digital engagement all on a single platform. We understand the need for organizations to innovate and provide affordable and high-quality products and services and to do so, a strong customer connection partner is necessary.
We believe that working in harmony sounds better.
The term Virtuoso implies a venerated level of expertise, commitment, and dedication to hard work. The daily task of each member of our team is to perform to the definition of our name.
We deliver a variety of end to end customer branded and third party solutions that keep customer relationships strong and sustainable.
Our stakeholder model consists of our employees, clients, suppliers, and regulators. Together, our stakeholders provide the foundation for innovation, growth, compliance, and performance. As a privately-owned company, we can execute long-term goals without the pressure from shareholders expecting aggressive short-term earnings. Without this pressure, we’re able to focus on improving our client service experience while investing in the technology and employee training necessary to achieve superior performance results.
We’re in the business of helping businesses, institutions, and government agencies connect with current and past due customers by facilitating faster multichannel response times.
Inbound and outbound customer service
1st and 3rd party collections
Billing inquiries
Automated and live message delivery
Hosted ACD
Secure call recording and storage
IVR, SMS, Chat, and Chatbots
Mass Email delivery
Workforce optimization
Founded on the premise of re-thinking the collection process, our collection services are designed to unite clients with consumers. Our strategies are developed to not only maximize collection on each account but also to rehabilitate the customer relationship.
As a full service, secure, and on-shore contact center company, we understand the need to exceed customer service metrics while increasing the customer satisfaction journey.
Our partnership with Livevox facilitates our ability to deliver an out of the box omnichannel platform that enables seamless digital engagement without the traditional integration costs or complexities.
We like to keep it simple, secure, and harmonioius.
We are certified Woman-Owned by the Women’s Business Enterprise National Council. We help organizations achieve their diversity goals.
We’re longstanding members and actively involved in the Association of Credit and Collection Professionals.
The distinguished A+ rating is very rarely awarded to collection agencies due to the nature of our industry. This rating reflects our pledge to handle and resolve complaints in a professional, ethical, and expedient manner.
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